Hacienda Santa Cruz Merida | Merida ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Calle 86 Sur Santa Cruz Palomeque, Merida, Mexico

“The hacienda's grounds are fine with lush greenery and charming paths.”view full review

Hacienda Santa Cruz Merida, a charming 5-star hotel, offers a unique blend of colonial architecture amid lush gardens and exotic landscaping. This Merida hotel features two outdoor pools, a spa, and various dining options, including a restaurant that specializes in diverse cuisines.

Rooms & Amenities

Rooms at Hacienda Santa Cruz Merida include premium bedding, heated floors, air conditioning, and mini bars. The property features 25 individually furnished rooms, ensuring a comfortable stay with unique decor. Some rooms offer garden views and have soundproofing for added privacy.

Dining Options

Dining options at the hotel include Valentina, a poolside fine-dining restaurant that offers modern Mexican fare, and Casa de Maquina, located in the old machine house, which serves Mexican, French-Creole, Asian, and Italian cuisines. Guests can also enjoy complimentary breakfast at the on-site restaurants.

Leisure & Services

Guests can unwind at the spa with a variety of treatments, including massages and beauty services. The property is home to two outdoor pools surrounded by sundecks and comfortable seating, perfect for relaxation. Hacienda Santa Cruz Merida also has spaces available for events such as weddings or business functions.

Location & Local Area

The hotel is located only 15 km from Manuel Crescencio Rejon International Airport, making it easily accessible. Nearby attractions include the Museum of the City of Merida located within a 15-minute drive. The hotel is also part of the Nacional Institute of Anthropology and History's catalogue of protected haciendas.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room

Max:

2 persons

35 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Family Room

Max:

2 persons

50 m²

Bed options:

2 Single beds

Air conditioning

room details

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Deluxe Double Room

Max:

2 persons

50 m²

Bed options:

2 Double beds

Shower

Air conditioning

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Merida 10.7 km

Airports

Manuel Crescencio Rejon International (MID) 10.7 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast

“I had a lovely breakfast consisting of fresh eggs, toast, and wonderful coffee. It was simple yet incredibly satisfying, definitely better than expected. I wish more people knew how great it was!” view full review

Fine Grounds

“The vast grounds were truly a sight to behold, filled with tropical plants and beautiful trees. I especially enjoyed the two heated pools and man-made cenote. The evenings were magical with lovely lighting all around.” view full review

Comfortable Room

“My room was tastefully decorated and incredibly comfortable. I appreciated the attention to detail, made my stay even better.” view full review

Convenient Parking

“Parking was hassle-free. They allowed us to park in the main area, making our arrival and departure very smooth and stress-free.” view full review

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Coffee shop
Fire extinguishers
Key access

Sports & Fitness

Cycling

Services

Paid shuttle service
Room service
Housekeeping
Laundry
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Bar/ Lounge area
Picnic area/ Tables
Dinner

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Waxing
Body scrub
Facial
Treatment room
Back massage
Head massage
Full body massage
Foot massage
Public Bath

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Garden furniture
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Calle 86 Sur Santa Cruz Palomeque, Merida, Mexico

Map view

Calle 86 Sur Santa Cruz Palomeque, Merida, Mexico

City landmarks

Landmark

Iglesia

1.6 km

Landmark

Parque Acuatico Baxal Ja

4.3 km

Church

Iglesia San Pedro Y San Pablo

3.8 km

Landmark

Xcatmil

4.0 km

Landmark

Feria Xmatkuil Yucatan

4.6 km

Event hall

Teatro del Pueblo

4.6 km

Restaurants

El Autentico Descendiente Maya

20 m

Calle 86 S/N Santa Cruz Palomeque Num.307 Colonia Dzununcan

Reviews and Ratings

Reviews from guests about their experience.

Gene

United States, March 2025

6.8/10

My stay at Hacienda Santa Cruz Merida was pleasant overall. The grounds are beautifully maintained and provide a relaxing atmosphere, perfect for unwinding. I enjoyed the complimentary bikes and the stunning tropical landscape. On the downside, the dining experience was less than ideal, and the service at times felt slow and uncoordinated.

Rooms

6.0

The room was spacious with charming decor and a comfortable bed. However, I noticed some maintenance issues like dusty furniture and a faucet that needed attention.

Service

6.0

The staff were generally gracious and accommodating, offering insights about the grounds. Still, at times, their responsiveness felt lacking, especially during busy restaurant hours.

Location

8.0

The location is fantastic as it's just outside of Merida, providing a peaceful getaway while still being near the city and driving distance to Euxmal. The idillic setting made my stay even more enjoyable.

Dining

5.0

While the breakfast options offered some delicious fresh juices and pastries, I found the overall quality of food at the restaurant disappointing. Service was also on the slower side.

Facilities

7.0

The hotel has lovely amenities, including two heated pools and a cenote, but I felt that some areas could use better maintenance to live up to the potential of such a beautiful setting.

Bill

United States, December 2024

6.0/10

My stay at Hacienda Santa Cruz was beautiful, with stunning grounds and delicious food. I loved the magical atmosphere in the evenings with lovely lighting throughout the hotel. However, there were a few issues, like communication barriers with the staff and some minor maintenance concerns in the room that impacted my overall experience.

Rooms

8.0

My room was tastefully decorated and the bed was very comfortable, but the faucet was not working well, and I had trouble with natural light in the morning due to a lack of curtains.

Service

7.0

Ricardo at reception was friendly and courteous, but I found some staff struggled with English and communication could be improved.

Location

9.0

The location is fantastic as it is close to downtown Merida while offering a peaceful escape in a lovely setting surrounded by greenery.

Dining

8.0

The food at Valentina's restaurant was delicious and I especially enjoyed the excellent breakfast with fresh juices and special omelettes. However, the service at times felt slow and unprepared.

Facilities

7.0

The hacienda has well-maintained grounds with two heated pools and a man-made cenote, but I noticed a few maintenance issues that could detract from the overall experience.

Philip

United States, December 2024

6.6/10

I enjoyed my stay at Hacienda Santa Cruz, with its stunning grounds and warm service. However, I did encounter some issues with the dining experience that detracted from the overall enjoyment.

Rooms

8.0

My room was spacious with beautiful decor and a comfortable bed, though I did notice some maintenance issues with the faucet.

Service

9.0

The staff, particularly Ricardo at reception, were friendly and attentive, making me feel welcomed during my stay.

Location

7.0

The hacienda's serene location, though a bit isolated, offered the charm of tropical greenery and proximity to Merida's sights.

Dining

6.0

While the breakfast featured fresh juices and tasty omelets, I found some dishes at Valentina's restaurant did not meet my expectations in terms of quality and service speed.

Facilities

8.0

The grounds boasted lovely gardens, two heated pools, and even a man-made cenote, enhancing the relaxing atmosphere.

Jeff

United States, November 2024

5.4/10

I had an enchanting two-night stay at Hacienda Santa Cruz in Merida. The beautiful grounds were well-maintained, with tropical plants and inviting pathways. I enjoyed the delicious food at the restaurant, and the customer service was generally friendly, though I wished for a bit more attention during my visit. Despite a few small issues, like communication barriers with the staff, the overall experience was lovely and I would recommend it for a romantic getaway. 🌿✨

Rooms

8.0

My room was beautifully decorated and very comfortable, but there were some minor issues with the faucet and the light coming in too early in the morning. Still, it was a pleasant space to relax in.

Service

7.0

While the reception staff were friendly and provided space, I felt that there was room for improvement in their responsiveness. Communication could be a challenge at times, especially with limited English-speaking staff.

Location

9.0

Hacienda Santa Cruz is conveniently located just outside of Merida, offering a peaceful retreat while still being a short drive from the city center. The vast grounds filled with greenery made it feel idyllic.

Dining

8.0

The restaurant served delicious meals, especially breakfast, which included fresh juices and lovely coffee. I would have loved to see more variety in the menu, but overall, the dining experience was satisfying.

Facilities

8.0

The amenities, including two heated pools and a man-made cenote, were nice additions to the stay. There was plenty of space for lounging, and the overall upkeep of the grounds was good, although some facilities could use more attention.

Ralph

United States, November 2024

5.4/10

I had a mixed experience at Hacienda Santa Cruz. The grounds were stunningly beautiful with tropical plants and pools, but the service and upkeep left much to be desired. While I enjoyed the overall ambiance, the food was lacking and there were several issues with my room.

Rooms

6.0

My room was tastefully decorated and very comfortable, but I experienced some issues with the faucet and inadequate window coverings.

Service

6.0

Ricardo at reception was friendly and courteous, but overall, the staff seemed undertrained and communication was difficult.

Location

9.0

The hacienda's location is fantastic, offering an idyllic escape close to downtown Merida and nearby attractions.

Dining

7.0

The food in the restaurant was delicious, but the service was slow and some items were disappointing.